Here is a list of our most Frequently Asked Questions.
If you can't find what you are looking for, or if you still
have questions, please feel free to Contact Us!

How do I place an order?

Choose a Design you would like to order. Click on one of the
"Place An Order" links located on the page. You can find a link
at the top of the page, at the bottom of the page, or on the
left-hand side of the page. These links will take you to the order
form on our website. Enter all information on the Order Form and
click the Submit button. The order will be emailed to us. We will
contact you via email as soon as we recieve the order to confirm
the details with you. We will then begin working on your samples.

Is there a miminum quantity I must order?

No! All products are printed in our office, so there is no
minimum quantity required for your order. You can order
the exact number you need! If you need 5 - then order 5. If
you need 23 - then order 23!

What if I realize I did not order enough when I receive my
order? Can I order more? Will they look exactly the same?

We archive all orders! So, yes you can reorder your product
should you realize you need more! Just let us know when
placing your order that you previously ordered the same
product, and you are simply wanting more of the same
product printed. You can order the exact number you need -
even if you only need 1 more! Since we use the same materials
for the printing of all products, and since we save an archive
of your original order design - the reordered product will
look exactly the same as your original order!

When will I receive a sample?

We will contact you with confirmation of your order as soon as
we receive the order request. Our company is located in the
Eastern Standard Time zone, so any order received after 5 pm EST
will be confirmed the next business day. We will then begin
working on your samples. We will email your samples to you
within 24 to 72 hours after confirmation. At this time, you
can make any changes you wish to make to the design of the
product - colors, fonts, design elements....ANYTHING. These are
YOUR cards and we want you to personalize them anyway you
wish to make them exactly what you envision! Once you have
approved the sample - we will begin printing your order.

Can I receive a printed sample?

Yes! We do offer a printed proof of your samples before we print
the final order. If you wish to have a printed sample, just let us
know! There is no extra charge for this sample. We will mail it to
you via U.S. First Class mail. We will not print your order until you
approve this final, printed proof sample. Once you receive the
printed sample, you CAN still make any changes you wish.
Once you approve the printed sample - we will begin printing
your order. It takes 48 hours to print your order. If you live in
the metro Atlanta area - I will arrange to meet you for delivery.
Otherwise, your order will be shipped using U.S. Priority Mail.
Please allow 2 to 3 business days for shipping.

How long should it take to process my order - from the
moment I place the order until the moment I
receive the shipment?

Here is a breakdown of how long your order should take from
the moment you place the order until the moment you receive it:

Place Your Order

24 to 72 hours later - Receive your Samples via Email

Time Varies - Request changes and receive updated
Samples via Email. This time depends on how many changes
are requested and how quickly we receive those requests.

24 to 48 hours - If you wish to have a printed sample, one will be
mailed to you as soon as you approve the emailed samples. This
will be sent via U.S. First Class mail. Printed sample is free.

48 hours - Once final approval is received from you concerning
your samples, we will begin printing your order. It takes 48
hours to print your order and prepare it to be shipped.

2 to 3 business days - Shipping. We use U.S. Priority Mail for all
shipping - unless you request a different method. All
products should arrive in 2 to 3 business days from the
date they are shipped. If you live in the metro Atlanta area,
I can arrange to meet you for delivery rather than shipping the
order if you would prefer to do that.

In summary, allow at least 1 week from the time you place
your order until the time you expect to receive it. Some orders
CAN be processed faster. During busy seasons, such as the
Christmas holidays, please allow at least 2 weeks for order
processing.

I need my order fast! Can I put a RUSH on my order?

Yes! You can! Just let us know when you place your order that
you need it quickly. Give us a date that you need it - and we
will contact you to discuss how quickly we can process it for you.
All products are created and printed in our office, so we can even
do same-day turn around for some orders. We are MORE than
happy to help you in anyway we can - so do not hesitate to ask!

Can I add a photo to my product even if the sample design
does not have a photo on it?

Yes! You can! Just let us know which design you would like
to order, and tell us you would like to add a photo! We will
rework the design to fit your photo! The price of the product
does not change whether you use a photo or not!

What if I want to add multiple photos - but the design only
shows one photo? Can I add more?

Yes! You can! Just tell us how many photos you would like
to add to the design you choose. You can even tell us your
preference of how you would like them arranged! We will
then rework the design to fit your photos! The price
of the product does not change - no matter how
many photos you add to it!

Where do I send the photos I would like to add?

You can email the photos to us at the following address:
cara@leavethelightoncreations.com

Please do not resize or crop your pictures. Email the photo
to us, and we will retouch, resize and crop the photo as necessary.
The higher the resolution of the photo, the better it will print.
Resizing the photo can reduce the resolution and print quality.
It is best to email your photo in a jpg file format.

Do you accept professional photos?

Yes! But we will need a signed copyright release form from
your photographer. Printing your photos without the form
is against the law!

How long should it take for my order to be shipped?

We use U.S. Priority Mail for the shipping of all of our products.
It should take 2 to 3 business days for your product to arrive
once we have shipped it. Should you like to have it shipped
faster, we can certainly arrange that for you. Just let us know
you want it shipped faster, and we will tell you what the
cost will be before we ship it. We WILL get your
approval for that increased shipping cost before we
use the faster shipping method.

How much are the shipping costs?

All shipping cost information can be found here:

Shipping Costs and Information

What type of paper do you use?

All products are printed using an 100# Linen Finish Cover
Cardstock. The cardstock is acid-free and archive quality.
All products are safe for scrapbooks and archiving.

How are the products created and printed?

All products are created by our in-house staff. We print your
order in our office using a Professional Grade, High-Quality
Large Format printer. All products are printed on 100# Linen Finish
Cover Cardstock. The cardstock and inks are acid-free
and archive quality - perfect for scrapbooks!

Are envelopes included in my order?

Yes! All orders include envelopes. The only products we sell
that do not include envelopes are the Gift Enclosure
Cards, Gift Tags, and Party Favor Tags.

Can I have my Return Address printed on the envelopes?

Yes! The price for printing your Return Address on the back
of your envelopes varies with each product. Check the
Product Specifications at the top of each products page to
determine the cost. You can also look at our Pricing page.

I don't see a design that fits my specific needs - can you
custom design something for me? Does this cost extra?

Yes! We are a company that specializes in custom design!
You can order from one of our premade designs - or you can
request a design be made especially for you! Just Contact Us
and let us know what you need. We will work with you to create
the perfect product for your special occasion! This custom
design service does NOT cost extra. The product price will
remain the same whether you pick one of our premade
designs or you have us create a brand new design just for you!

I still have questions! Can you help me?

If you do not find the answer to your question here, please
contact us either by calling 770-709-4900 and asking
for Cara Gaskins, or by emailing us at:

cara@leavethelightoncreations.com